Privacy Policy
Effective Date: July 10, 2026
1. Who We Are
LevelUp with Nevia ("we", "us", "our") provides digital coaching services in Ontario, Canada. This Policy explains how we collect, use, disclose, and protect your personal information in connection with our website, programs, and services.
2. Information We Collect
Information you provide: name, email address, phone number, messages, and other details you submit via forms, bookings, or purchases. If you buy services, payment information is collected and processed by our payment processor—we do not store full card details.
Information collected automatically: device and usage data (such as IP address, browser, pages visited) and cookies or similar technologies to operate and improve the site.
3. How We Use Information
To provide and personalize services; process payments and orders; communicate with you (including service emails and optional newsletters); respond to enquiries; maintain security; comply with legal obligations; and improve our website and offerings.
4. Legal Grounds & Consent (Canada)
We handle personal information as permitted by applicable Canadian privacy laws (including PIPEDA, where applicable). We rely on your consent, our service obligations to you, and legal requirements. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Sharing Your Information
We share information with trusted service providers (e.g., payment processors, email and hosting providers) who assist in operating our services and are obligated to protect it. We may also disclose information to comply with law, protect our rights, or in connection with a business transaction. We do not sell personal information.
6. Retention
We retain personal information only as long as necessary for the purposes described in this Policy or as required by law, after which it is securely deleted or anonymized.
7. Security
We implement reasonable safeguards to protect personal information. No method of transmission or storage is 100% secure.
8. Your Choices
You may request access to, or correction of, your personal information, and opt out of marketing emails at any time (use the unsubscribe link or contact us). If you withdraw consent, some services may be limited or unavailable.
9. International Transfers
Some service providers may process information outside your province or outside Canada. Such data may be subject to foreign laws and accessible to foreign authorities under lawful request.
10. Cookies
We use cookies or similar technologies to operate the site and understand usage. You can adjust your browser settings to refuse or delete cookies; some features may not function properly without them. We currently do not use analytics or advertising cookies.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.
12. Childrens Privacy (18+)
Our services are intended for adults (18+). We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Policy from time to time. Updates take effect upon posting on this page.
14. Contact Us
If you have questions or requests regarding this Privacy Policy, contact: info@levelupwithnevia.com.
